Swisscottage Removals Service Terms and Conditions
These Swisscottage Removals service terms and conditions set out the basis on which our removal services are provided to customers in the United Kingdom. By making a booking, accepting a quotation, or allowing us to commence work, you agree to be bound by these terms. Please read them carefully before confirming your move. They are intended to create clarity around the booking process, payment arrangements, cancellations, liability, waste handling, and the legal framework that applies to our services.
These terms apply to domestic and commercial removals, packing support, furniture handling, loading and unloading, storage-related transport, and other moving services supplied by Swisscottage Removals. Unless expressly stated otherwise in writing, any variation or additional promise is not binding. We may update these terms from time to time, and the version in force at the time of your booking will apply to your service agreement.
For the purposes of these terms, ???we??�, ???us??�, and ???our??� refer to Swisscottage Removals, while ???you??� and ???your??� refer to the customer, whether an individual, business, landlord, tenant, or authorised representative. If you are booking on behalf of someone else, you confirm that you have authority to do so and that the person receiving the service understands and accepts these terms.
Booking process begins when you provide us with the information needed to assess the job, including the collection and delivery addresses, access conditions, date, approximate inventory, packing requirements, and any items requiring special care. Our quotation may be based on the details supplied by you and may be revised if the actual work differs materially from what was described. A quote is an invitation to book, not a guarantee of availability until we confirm acceptance.
Once a booking is requested, we may ask for a deposit, written confirmation, or additional information before securing the slot. A booking is only confirmed when we have accepted it in writing or by other clear recorded communication. You are responsible for checking that the confirmed date, address details, access arrangements, and service scope are correct. If anything changes, you must tell us as soon as reasonably possible so we can assess any impact on time, resources, or cost.
It is your responsibility to ensure that the property is ready for the agreed service. This includes arranging parking permissions where needed, ensuring sufficient access for our team and vehicle, and protecting items you wish to keep separate from the move. If delays occur because the premises are not ready, access is restricted, or necessary information was withheld, additional waiting time or rescheduling charges may apply. We may refuse to proceed if circumstances make the work unsafe or impractical.
Payments must be made in accordance with the agreed quotation, invoice, or booking confirmation. Unless stated otherwise, prices are based on the information you provide and may be subject to adjustment if the move takes longer, involves extra items, requires more staff, or includes unforeseen access difficulties. Any additional charges will be notified where practicable and may be added to the final invoice. We reserve the right to request payment in advance, a deposit, or full settlement on completion.
Accepted methods of payment may be specified in your booking documents. If payment is not received by the due date, we may charge interest on overdue sums in line with applicable law and recover reasonable costs incurred in collecting outstanding balances. You are not entitled to withhold payment because of a disputed matter unrelated to the completed service. Where a genuine complaint exists, please notify us promptly so that we can investigate in good faith while payment obligations remain in place.
All prices, unless expressly stated, are exclusive of VAT or other taxes. Any estimate given before the move is based on assumptions about volume, labour, timing, and complexity. If those assumptions are inaccurate, the price may change accordingly. Where fixed-price services are agreed, the fixed rate applies only to the agreed scope and conditions. Changes requested during the job may lead to extra charges, which will be calculated fairly and communicated as soon as reasonably possible.
Cancellations and rescheduling must be requested as soon as possible. If you cancel after booking confirmation, we may retain all or part of any deposit to reflect administration, reserved labour, and lost opportunity, especially where the cancellation is made close to the moving date. The amount retained may increase as the scheduled date approaches. Where we have already incurred costs, these may also be charged to you if they cannot reasonably be recovered.
If you wish to reschedule, we will try to accommodate the new date, subject to availability. However, a change of date is treated as a cancellation of the original booking unless we agree otherwise. If weather, road restrictions, access issues, or other events beyond our control make it unsafe or impossible to carry out the service, we may postpone or cancel the work without liability for consequential loss. In such cases, we will work with you to find a reasonable alternative arrangement.
If we must cancel due to circumstances outside our control, including vehicle failure, staff illness, legal restrictions, or severe disruption, we will notify you as early as reasonably possible and, where appropriate, offer a rebooking or refund of any amount paid for the undelivered portion of the service. We are not responsible for losses arising from delays or cancellations caused by events beyond our reasonable control, provided we have acted with due care and communicated the issue promptly.
Liability is limited to the extent permitted by law. We will exercise reasonable care and skill in carrying out the removal service, but we do not accept responsibility for losses caused by inaccurate information supplied by you, hidden defects, inadequate packing by the customer, or items not properly protected where you declined our packing service. You should ensure that fragile, valuable, sentimental, or irreplaceable goods are declared in advance and handled appropriately.
We are not liable for pre-existing damage, normal wear and tear, or damage arising from the inherent nature of the item being moved, provided we have not acted negligently. Certain items may require specialist handling, and if you fail to disclose them, we may decline to transport them or do so only at your risk. Where we are responsible for proven loss or damage, our liability may be limited to repair, replacement, or a reasonable monetary amount reflecting the item???s condition and age, subject to applicable legal limits.
Nothing in these removal service terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded under UK law. You must notify us of any claim as soon as reasonably possible and provide evidence of the alleged loss or damage. Failure to mitigate loss, report issues promptly, or allow us a reasonable opportunity to inspect the matter may affect any claim.
Waste regulations apply whenever we remove unwanted items, packaging, or disposal materials as part of a service. We operate in line with relevant UK waste management requirements and will only collect, transport, or dispose of waste where this has been agreed in advance and can be lawfully undertaken. You must tell us clearly which items are to be removed and confirm whether they are to be reused, recycled, donated, or disposed of as waste.
You remain responsible for ensuring that any items handed over for disposal are lawfully owned by you or that you have permission to authorise their removal. We do not accept responsibility for items that are later claimed by another person if you instructed us to remove them and represented that you had the right to do so. Hazardous materials, restricted substances, contaminated goods, and items requiring specialist licensing may be refused unless we have expressly agreed otherwise in writing and can comply with all applicable rules.
Where waste transfer documentation, duty of care records, or similar paperwork is required, you agree to provide accurate information and cooperate with any lawful request. Any waste left at the collection address after our team has departed may be treated as abandoned unless expressly agreed. We may charge additional fees for sorting, segregation, loading, or compliance tasks if waste is mixed with general household contents or if the disposal requirements differ from what was originally described.
Customer obligations include ensuring that items are properly labelled, disassembled where agreed, and ready for collection at the appointed time. You must inform us of any stairs, narrow access, parking limitations, lift restrictions, or other conditions that may affect the move. If any item is too heavy, unsafe, or unsuitable for transport, we may refuse to move it. Our staff may also refuse to handle any item that presents an unreasonable risk to health, safety, or property.
You are responsible for obtaining any permits, building permissions, or third-party consents needed for the service. We are not responsible for delays or extra charges caused by the absence of such permissions. You must also ensure that utilities, fixtures, and connections are safely disconnected where necessary and that confidential, personal, or legally sensitive documents are secured. If you ask us to move items containing data or sensitive contents, you do so at your own risk unless we have agreed specific protective measures in writing.
Our rights on the day of service include pausing work if conditions become unsafe, requesting clarification about the items to be moved, and charging for waiting time if access or instructions are delayed. We may also adjust the vehicle, staffing, or loading method to reflect the practical requirements of the job. Any decision made for safety, legality, or operational reasons will be reasonable and proportionate to the circumstances at the time.
Data protection and privacy are handled in accordance with applicable UK law. We will use the personal information you provide only for the purposes of managing your booking, delivering the service, handling billing, and dealing with any related queries or claims. We do not require you to provide more information than is reasonably needed for the removal service, and we will treat relevant personal data with appropriate care.
Force majeure applies where events outside our reasonable control prevent or delay performance, including but not limited to severe weather, industrial action, fire, flood, accident, government restrictions, public emergencies, or major transport disruption. If a force majeure event occurs, we may suspend, delay, or cancel the service without being in breach of contract. We will use reasonable efforts to minimise disruption and resume services when it becomes practicable to do so.
Governing law and jurisdiction: these UK service terms and conditions are governed by the laws of England and Wales, and the courts of England and Wales shall have exclusive jurisdiction over any dispute or claim arising from or in connection with them, except where mandatory consumer law provides otherwise. If any provision is found to be unlawful or unenforceable, the remaining provisions will continue in full force. No failure or delay by us in enforcing a right will operate as a waiver of that right.